You need to ensure that you have met the requirements of the Terms & Conditions of the bonus offer, such as the minimum deposit amount, using the correct promotional code, and the period during which the deposit needed to be made.

On some occasions, bonuses are required to be wagered on a particular game.

Furthermore, some bonuses will only be added after the promotional period is over. Please carefully read the respective Terms that apply for the specific promotion.

If you require any additional assistance, please contact us through the Live Chat on the website or send an email to [email protected].