You need to ensure that the Terms & Conditions of the bonus offer, such as the minimum deposit amount and the period during which the deposit needed to be made to qualify for the bonus, have been met.

On some occasions, bonuses are required to be wagered on a particular game. Furthermore, some bonuses will only be added after the promotional period is over.

Please carefully read the Terms of the Promotion that apply for the specific promotion, and if you require any additional explanation, contact us through Live Chat or by email at [email protected]. We kindly remind you that some bonuses do not qualify to be received while having a Pending Withdrawal request in your account.