If you are having difficulty accessing our site or games. Firstly try to clear cache/cookies/history and log out/log in. You can also try using a different browser or device.

It may be that you are behind a firewall or a VPN that is blocking you or that your computer does not meet the minimum specification to play our games. Try turning off any firewall/VPN software and ensure that you can access other sites on the internet to make sure your connection is working.

If you are still having difficulties, you can contact Customer Support via email at [email protected] or Live Chat 24/7. We would kindly ask you to provide us with as many details as possible regarding the incident, such as the date, time, screenshots, device/browser being used, etc. so that we can investigate quickly and efficiently.